000			02932nam a22002897a 4500
001			CUHAS/BMIR/8000034/T/19
003			CUHAS/BMIR/8000034/T/19
005			20240305194010.0
008			231104b |||||||| |||| 00| 0 eng d
028			_bPhone: +255 28 298 3384
028			_b Fax: +255 28 298 3386
028			_b Email: vc@bugando.ac.tz
028			_bWebsite: www.bugando.ac.tz
035			_a CUHAS/BMIR/8000034/T/19
040			_bEnglish _cDDC
041			_aEnglish
041			_aKiswahili
100			_a Mangwesi Nyambea _d CUHAS/BMIR/8000034/T/19
245			_aPatient satisfaction towards radiological services at Bugando Medical Centre.
260			_aMwanza, Tanzania: _b Catholic University of Health and Allied Sciences [CUHAS – Bugando] : _c ©2023
300			_a44 Pages
300			_aIncludes References and Appendicies
520			_aAbstract: Background: Delivering quality radiological services have been reported to have significant relationship with patient satisfaction. This study was aimed at identifying the levels of patient satisfac-tion which are influenced by radiological services, the physical appearance of the facilities and the courtesy of the radiology staff. A cross sectional survey was used in the investiga-tion and questionnaires was administered at the exit point to a patient who received the service to ascertain their satisfaction with the radiological services. There were 370 re-spondents who were interviewed, 182 (49.19%) males and 188 (50.81%) female. Methods: This is a cross-sectional, descriptive study in which 370 respondent (patients) who had re-ceived radiological services at Bugando Medical Centre in the department of radiology were surveyed immediately after their radiological examination to ascertain their satisfac-tion with the services they have received. Convenience sampling procedure was used where the questionnaires was administered at the exit point and patient satisfaction was measured using a Likert scale. Results: The overall patient satisfaction towards radiological service was that the majority 292 (78.9%) were satisfied and 78 (21.1%) were dissatisfied. Conclusion: This study found that majority of respondents was satisfied with the radiological services. the explanation given to the patient before, during and after the examination, duration of waiting time before examination, courtesy of the staff, the status of the facilities and time taken to get the results or report of examination were important factors influencing the sat-isfaction condition. Hence, concerned effort is needed to constantly improve on patient satisfaction to better radiology returns.it is recommended to give great care and attention to clients (patient) during radiological examination room.
600			_xScience in Medical Imaging and Radiotherapy
700			_a Patrick S. Ngoya
942			_2ddc _cCR
999			_c23039 _d23039