000			02860nam a22003137a 4500
001			CUHAS/BP/3000023/T/10
003			CUHAS/BP/3000023/T/10
005			20240305193814.0
008			210730b |||||||| |||| 00| 0 eng d
028			_bWurzburg Road 35, BMC Premises, Post Code: 33102:
028			_b P. O. Box 1464, Mwanza – Tanzania:
028			_bPhone: +255 28 298 3384:
028			_bFax: +255 28 298 3386:
028			_bEmail: vc@bugando.ac.tz :
028			_bwww.bugando.ac.tz
035			_a CUHAS/BP/3000023/T/10
040			_bEnglish _cDDC
041			_aEnglish
041			_aKiswahili
100			_aMugenyi, Edina _d CUHAS/BP/3000023/T/10 _920032
245			_a Outpatients Perception on the Quality of Pharmaceutical Services Provided by Pharmacy Staff at BMC.
260			_aMwanza, Tanzania : _bCatholic University of Health and Allied Sciences [CUHAS - Bugando] : _c©2014
300			_a 25 Pages
300			_aIncludes References
520			_aAbstract: Objectives: This study was examining the outpatients’ perception on the quality of pharmaceutical sciences provided by pharmacy staff at Bugando medical centre since patients are the primary beneficiaries of the services and care those hospitals pharmacy provide. Methodology: A cross sectional study was conducted from May 19 – 20, 2014 in which a sample of 200 outpatients were given open ended questions, 164 outpatients were interviewed to observe their response as they were leaving the hospital pharmacy and 16 services providers were given closed ended questions to observe their views on the entire service they are providing also observation was made from the time outpatient arrive at the pharmacy. This made a total of 380 respondents. Data was collected using structured questionnaire and interview then analyzed by SPSS for windows version 16.0. Results: Overall most of patients were with good perception on the pharmaceutical care they were receiving at Bugando medical centre compared to those with negative perception on the service. This good perception were on the context of hospitality of service providers, short waiting time of pharmaceutical services and absent of favoritism in services provision. Some patients were with negative perception on the quality of the service on various aspects such as lack some drugs, disturbance in registration in computer system, lack of giving of information on drugs side effects, lack of privacy and confidentiality and small space of dispensing area. Conclusion: The pharmaceutical personnel should understand areas that weaken good pharmacy practices/pharmaceutical care so that effort and strategies can be made and plan to achieve high quality of pharmaceutical care service delivery.
600			_xPharmacy
700			_aPemba, John _919861
942			_2ddc _cCR
999			_c20251 _d20251