ABSTRACT:

Background: Diabetes is a chronic, non-communicable disease, characterised by high levels of glucose in the blood. Prevalence of type 2 diabetes mellitus (T2DM) is now increasing rapidly around the world and emerging as a global health problem that is expected to reach pandemic levels by 2030. It is estimated that 439 million people globally, will have T2DM by 2030. This increase will be noticeable in developing countries where the number of people with T2DM is expected to increase from 84 million to 228 million people (IDF, 2009), and this would be more than 75% of the world population.

Methodology: A descriptive hospital based cross-sectional design was done which involved 286 DM patients attending treatment and care at Outpatient clinic at BMC. Data was collected for three months October, November 2021 and January 2022.And analysis was done using SPSS software version 21.

Results: In the study 286 participants were enrolled, 99.6% were satisfied with time spent with doctors, 78.7% disagreed that they were hurried when given services hence satisfied with services, 99.3% agreed clinic should be opened for more hours but satisfied, 93.8% were satisfied with time convenience in which they get services, 94.4% were satisfied with waiting time. 99.3% were satisfied with nutritional education provided, 99.6% were satisfied with exercise education provided, 98.9% were satisfied with accessibility of doctors when they have medical questions, 66.8% disagreed that doctors rarely advice them on how to avoid diabetic complications hence were satisfied, 94.1% were satisfied on how medications have been helpful on controlling diabetes mellitus. 100% were satisfied with privacy during their clinic visit.

Conculusion: Generally diabetic patients showed high levels of satisfaction on tested aspects of time, education and medications and privacy.