Outpatients Perception on the Quality of Pharmaceutical Services Provided by Pharmacy Staff at BMC.
Material type:
TextPublisher number: Wurzburg Road 35, BMC Premises, Post Code: 33102: P. O. Box 1464, Mwanza – Tanzania: Phone: +255 28 298 3384: Fax: +255 28 298 3386: Email: vc@bugando.ac.tz :www.bugando.ac.tzLanguage: English Language: Kiswahili Publication details: Mwanza, Tanzania : Catholic University of Health and Allied Sciences [CUHAS - Bugando] : ©2014Description: 25 Pages; Includes ReferencesSubject(s): Summary: Abstract:
Objectives: This study was examining the outpatients’ perception on the quality of pharmaceutical sciences provided by pharmacy staff at Bugando medical centre since patients are the primary beneficiaries of the services and care those hospitals pharmacy provide.
Methodology: A cross sectional study was conducted from May 19 – 20, 2014 in which a sample of 200 outpatients were given open ended questions, 164 outpatients were interviewed to observe their response as they were leaving the hospital pharmacy and 16 services providers were given closed ended questions to observe their views on the entire service they are providing also observation was made from the time outpatient arrive at the pharmacy. This made a total of 380 respondents. Data was collected using structured questionnaire and interview then analyzed by SPSS for windows version 16.0.
Results: Overall most of patients were with good perception on the pharmaceutical care they were receiving at Bugando medical centre compared to those with negative perception on the service. This good perception were on the context of hospitality of service providers, short waiting time of pharmaceutical services and absent of favoritism in services provision. Some patients were with negative perception on the quality of the service on various aspects such as lack some drugs, disturbance in registration in computer system, lack of giving of information on drugs side effects, lack of privacy and confidentiality and small space of dispensing area.
Conclusion: The pharmaceutical personnel should understand areas that weaken good pharmacy practices/pharmaceutical care so that effort and strategies can be made and plan to achieve high quality of pharmaceutical care service delivery.
| Item type | Current library | Collection | Status | Barcode | |
|---|---|---|---|---|---|
| UNDERGRADUATE DISSERTATIONS | MWALIMU NYERERE LEARNING RESOURCES CENTRE-CUHAS BUGANDO | NFIC | 1 | UD0208 |
Abstract:
Objectives: This study was examining the outpatients’ perception on the quality of pharmaceutical sciences provided by pharmacy staff at Bugando medical centre since patients are the primary beneficiaries of the services and care those hospitals pharmacy provide.
Methodology: A cross sectional study was conducted from May 19 – 20, 2014 in which a sample of 200 outpatients were given open ended questions, 164 outpatients were interviewed to observe their response as they were leaving the hospital pharmacy and 16 services providers were given closed ended questions to observe their views on the entire service they are providing also observation was made from the time outpatient arrive at the pharmacy. This made a total of 380 respondents. Data was collected using structured questionnaire and interview then analyzed by SPSS for windows version 16.0.
Results: Overall most of patients were with good perception on the pharmaceutical care they were receiving at Bugando medical centre compared to those with negative perception on the service. This good perception were on the context of hospitality of service providers, short waiting time of pharmaceutical services and absent of favoritism in services provision. Some patients were with negative perception on the quality of the service on various aspects such as lack some drugs, disturbance in registration in computer system, lack of giving of information on drugs side effects, lack of privacy and confidentiality and small space of dispensing area.
Conclusion: The pharmaceutical personnel should understand areas that weaken good pharmacy practices/pharmaceutical care so that effort and strategies can be made and plan to achieve high quality of pharmaceutical care service delivery.
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