Essential Management Skills for Pharmacy and Business Managers. - Boca Raton, FL 33487-2742 | Taylor & Francis Group, LLC | 2013 - 443 Pages


As a manager you will be expected to resolve a range of legal, ethical, operational, human resource, and financial issues that affect your organization. Essential Management Skills for Pharmacy and Business Managers supplies the understanding you will need to manage the day-to-day challenges in this increasingly competitive environment. Presenting a wealth of information on how to resolve common issues across all sectors of the pharmacy environment, it uses case studies to illustrate the methods required to create a patient-focused business where teamwork flourishes and continuous improvement becomes a reality.

The book describes the kinds of things that will most often go wrong in organizations of all types and sizes and provides proven methods for resolving these issues. It explains how to develop and implement an effective quality management system in the pharmacy or a retail operation that complies with external standards. Outlining an efficient performance appraisal system, it describes how to manage diversity and details time-tested problem solving, conflict management, and stress management techniques.

With coverage that includes employee management, quality management, and quality assurance, the book describes how to create a harmonious work environment that promotes effective communication between pharmacy staff, medical professionals, care givers, patients, and customers. Complete with links to further information in each chapter, it arms you with the tools to empower and motivate your employees to provide world-class patient and customer care.

ISBN: 978-1-4665-8259-0 = Essential Management Skills for Pharmacy and Business Managers able According accountable achieve action activities appraisal approach associated audit authority behavior benefits causes challenges commitment communication community pharmacy competence conducted create culture decisions defined delegation discussed dispensing diversity documents effective efficiency employees empowerment environment errors essential established evaluate example expectations goals healthcare human identify implement important improve individual involves issues knowledge lead leaders leadership measures medication medicines meet ment methods monitor motivation necessary needs objectives operations opportunities organization outcome patient performance person pharmacists pharmacy policies positive practice prescription prevent problem procedures professional promote QP References requirements resolve responsibility Retrieved risk roles safety Scenario situation skills solutions staff standards steps stress style success Table tasks theory tion understanding United values vision wrong