TY - BOOK AU - Shiver,John M. AU - Eitel,David TI - Optimizing emergency department throughput: operations management solutions for health care decision makers SN - 9781420083774 (papercover : alk. paper) AV - RA975.5.E5 O677 2010 U1 - 362.11068 22 PY - 2010/// CY - Boca Raton PB - CRC Press KW - Hospitals KW - Emergency services KW - Management KW - Emergency Service, Hospital KW - organization & administration KW - Efficiency, Organizational KW - Models, Organizational KW - Quality Assurance, Health Care N1 - "A Productivity Press book."; Includes bibliographical references and index; Fixing the front end : why would an emergency department medical director or nursing supervisor wish to install Emergency Severity Index (ESI) triage? / Dave Eitel and Tom Falvo -- Process mapping and work flow diagramming in health care / Sueanne McKniff -- What is lean six sigma? : an introduction to lean and six sigma for the health care novice / Dave Eitel -- Using lean six sigma to accelerate emergency department results / Greg Butler, Chip Caldwell, and Shannon Elswick -- Queuing models for hospital emergency departments / Yasar A. Ozcan -- The nursing perspective and role in planning a simulation modeling project : historical, experiential, and future applications of complex adaptive systems thinking / Susan O'Hara -- The physiology of service capacity / Pierce Story and Dave Eitel -- The door-to-doc toolkit : planning emergency department capacity for delivering safe care / Twila L. Burdick ... [et al.] -- Forecasting the demand for emergency department services / Murray J. Côte ... [et al.] -- Improving fairness in nurse scheduling : introducing a new approach using auctions and integer programming optimization / Melanie L. DeGrano -- Establishing engineered nurse staffing requirements in the emergency department / Frank Overfelt -- Patient safety organizations : a new paradigm in quality management and communication systems for healthcare / Douglas B. Dotan -- Alternative emergency care settings / James Lifton ER -