Contents:

Contributors

The Changing Practice of Medicine

GLOSSARY

Controlling

Management Functions

Relevant

International

CostsandBenefits Assessing the Impact ofPOCT Services Quality Assurance


Test Selection and Implementation Appropriate Test Utilization Specimen

The Report Storage and Retention Assessment of Test Results on Patient Outcomes

Procedures

Human

REFERENCES

Andrea J Linscott Patti Medvescek and David L Sewell

Diagnostic Laboratory

Work Flow New Technology Testing Site Options

The Impact of Regulatory Requirements

APPENDIXES

The Educated Consumer

Employee Needs

SECTION II

Managerial Leadership

Theories of Human Needs Maslows Hierarchy of Needs

Motivating through Intelligent Leadership

Effective Meetings

Conflict Management

Managing Change

KEY POINTS

Management

Donts

Hiring Process

Interview Process

Performance Appraisals and Competency Assessment

SECTION

Staffing and Scheduling

Teams Team Process and Team Building

Authorization Cards The Bargaining Unit Information Distribution and Solicitation

Workplace Drug Testing and the Clinical Laboratory

SECTION IV

Hortinand Christopher D Doern Introduction

Anne MarsdenandAmy Shahtout Introduction

Effective Communication in Laboratory Management

Financial

KEY POINTS

The Cardinal Rules for Optimizing

Costs Budgeting and Financial Decision Making

Financial

Approaches to Billing Laboratory Services

Vickie S Baselski Alice S Weissfeld andFranSorrell Introduction



Determination of Profitability

SECTION VIII

A Case Study

Finance and Decision Making in Outreach

Beth H Deaton Introduction

TrialsMetaAnalysis Translational Research

SECTION X

Introduction

Test Utilization and Clinical Relevance

Electronic Health Records and Their Implications

Walter H Henricks Introduction

Summary

GLOSSARY

Labor Relations

LynneS Garcia

Index

ACKNOWLEDGMENTS

REFERENCES

This totally revised second edition is a comprehensive volume presenting authoritative information on the management challenges facing today’s clinical laboratories. • Provides thorough coverage of management topics such as managerial leadership, personnel, business planning, information management, regulatory management, reimbursement, generation of revenue, and more. • Includes valuable administrative resources, including checklists, worksheets, forms, and online resources. • Serves as an essential resource for all clinical laboratories, from the physician’s office to hospital clinical labs to the largest commercial reference laboratories, providing practical information in the fields of medicine and healthcare, clinical pathology, and clinical laboratory management, for practitioners, managers, and individuals training to enter these fields. Common terms and phrases: accessed February accreditation Administration automation billing blood Centers CLIA Clin clinical laboratory Clinical Practice Guidelines communication competitive compliance conflict consumer costs coverage decision diagnostic disease effective employees ensure environment ethical evaluation evidence­based February 29 federal goals guidelines healthcare providers healthcare reform HIPAA hospital human human relations movement identify implementation improve increased individual inpatient integrated inthe laboratory manager laboratory medicine laboratory services laboratory testing last accessed leader leadership lookback managed care managed­care Medicaid medical necessity Medicare meeting needs ofthe operations organization organizational OSHA outcomes outpatient patient payment payors performance person personalized medicine personnel physician POCT policies practice problem procedures professional protect reference regulations reimbursement requirements responsibility risk safety Six Sigma specific staff standards strategies Table Telepathology third­party transfusion transfusion medicine workplace