Mwanza, Tanzania: Catholic University of Health and Allied Sciences [CUHAS – Bugando]

Phone: +255 28 298 3384 Fax: +255 28 298 3386 Email: vc@bugando.ac.tz Website: www.bugando.ac.tz

2015-02-16

Abstract::::::

Exit survey was conducted at four hospitals in Dar es Salaam, Tanzania, where 401 outpatients (51% males and 49% females) were randomly recruited in the survey. A structured questionnaire was used to obtain the required information from the patients and the data was analyzed using Epi-Info version 6 software. The presence of a polite pharmacist at a particular pharmacy attracted many patients (85.8%). Availability of a reputable medical practitioner at the hospital was another reason for many patients (55.6%) going to the hospital pharmacy. A number of patients (46.3%) went to particular hospital pharmacies to obtain their medicines because of good services in those facilities. Dissatisfied respondents (23.7%) rated the waiting time to obtain the medicines as too long. This was followed by unavailability of prescribed medicines (18.2%) and poor facilities in the waiting room. Quality of services at the hospital pharmacies were rated at 46%. Patients felt that the waiting time and the availability of medicines could be improved.