"A Productivity Press book."

Includes bibliographical references and index.

Fixing the front end : why would an emergency department medical director or nursing supervisor wish to install Emergency Severity Index (ESI) triage? / Dave Eitel and Tom Falvo -- Process mapping and work flow diagramming in health care / Sueanne McKniff -- What is lean six sigma? : an introduction to lean and six sigma for the health care novice / Dave Eitel -- Using lean six sigma to accelerate emergency department results / Greg Butler, Chip Caldwell, and Shannon Elswick -- Queuing models for hospital emergency departments / Yasar A. Ozcan -- The nursing perspective and role in planning a simulation modeling project : historical, experiential, and future applications of complex adaptive systems thinking / Susan O'Hara -- The physiology of service capacity / Pierce Story and Dave Eitel -- The door-to-doc toolkit : planning emergency department capacity for delivering safe care / Twila L. Burdick ... [et al.] -- Forecasting the demand for emergency department services / Murray J. Côte ... [et al.] -- Improving fairness in nurse scheduling : introducing a new approach using auctions and integer programming optimization / Melanie L. DeGrano -- Establishing engineered nurse staffing requirements in the emergency department / Frank Overfelt -- Patient safety organizations : a new paradigm in quality management and communication systems for healthcare / Douglas B. Dotan -- Alternative emergency care settings / James Lifton.